Mario, the General Manager, came out to inspect my garage entry door after a recent pry attempt. He was professional, thorough, and most importantly honest. Instead of recommending an unnecessary replacement, he walked me through the actual issues and advised a simple repair approach. That level of integrity and customer service is rare. I really appreciated the time he took to explain everything clearly and make sure I understood what was actually needed. After my experience, it's easy to see why Windows Hawaii has been recognized as Hawaii's Best for so many years. If you're looking for a reliable and honest company for windows or doors, I would absolutely recommend giving them a call.

I was driving home to my wife after work when these 2 drivers decided to brake-check me all through H-3, creating traffic, and once I passed, I laughed at them, and they then sped off, almost crashing into another car. I then contacted the company, and they still haven’t gotten back to me with their side of the situation. Ya good work from a bunch of wanna-be "hardasses."

These guys are awesome, guys jamming it on the road to the job site.

Door was purchased in 2025. Attempted to pick up the door on behalf of the owner for several months. Left messages with Kurt and Mario along with the general customer service line. No response. Wouldn't recommend them to clients.

Door was purchased in 2025. Attempted to pick up the door on behalf of the owner for several months. Left messages with Kurt and Mario along with the general customer service line. No response. Wouldn't recommend them to clients.

Who is the one who said F--k off while loading van at Home Depot? Taking 2 lanes very not Professional! How do you treat people?

I would highly recommend Window's Hawaii to anyone looking to replace their windows. Palani who was our salesperson explained everything in detail about the entire project from start to finish. He followed up and answered our questions in a timely manner. He has extensive knowledge of what he is selling. Very upfront and doesn't try to pressure. JP and Koa who installed our windows did an excellent and flawless job. These guys were efficient, friendly and courteous. They cleaned up nicely after the job was completed. Thank you WH and their excellent crew. I will be recommending them to family and friends in the future.

The customer service we received was awesome. Travis came the next day after we called. He replaced damaged screens and re-chalked every window just because I asked. Travis was very nice and professional.

I want the general public know that Windows Hawaii should not be considered as a reputable window contractor. We had all of old windows replaced after we purchased our new home 4 years ago. A couple years passed when we noticed one of our bedroom's framing that they installed was fiber wood material and disintegrating . The material was water damaged being exposed to the elements. Upon contacting the GM Mario Garcia, he had the audacity to tell us it was not covered. What the #*?~%? They installed the windows with cheap fiber wood framing which is not the correct material. Shame on them! Do not allow them to replace any of your windows. They are not reputable.

My experience with Windows Hawaii has been good so far. They were responsive when I requested an estimate and was patient while I decided who to go with. Just waiting for confirmation when the Windows are ready to be installed.

The crew did a good job installing our windows yesterday. The windows look great and they cleaned up the area before they left. It's the second job they did for me. High quality product - worth the money! Stay away from the cheap windows others offer. You get what you pay for.

This company did not want to repair my windows that we paid over $15,000 for in 2020. Their installers used a cheap fiberboard instead of solid lumber and knew the material would be exposed to rain and not suitable for the exterior. Shame on them! The GM Mario Garcia refused to repair the damage. Do not hire them. You will regret it.

Great install team: Jonah, Nick, and Ralph did a fantastic job as scheduled: They replaced the original windows installed in 1988 - it took them 4 days to install 15 windows and three sliding glass doors. The team was fantastic - friendly, respectful of the property, and did quality work. They cleaned up after themselves and had the trash, including old windows and screens removed from the property daily. The windows are fantastic - sound attenuation means my dogs don't panic when the fireworks start. I also got dog doors on two of the sliding glass doors so the dogs could manage their own needs without me getting up to help them in and out. All the widows and screens seal tight so I don't believe the centipedes, B-52 cockroaches, and mosquitos will be a problem anymore. The house geckos may have to move on too, since their food chain is interrupted. The UV rating helps keep the sunlight from baking the interior of the house. Overall, this was a good investment with immediate benefit.

Great company with great products. Everyone is very nice and professional.

Outstanding service, Outstanding Product. The entire process working with Mario and Kurt from the sales team, Amanda from the office admin, and especially the install team (Justin, Eric, and Emai) was an absolute blast. Fast, professional, and educational! I know way more than I should about windows. Who knew that quality windows can transform a home into a sanctuary! Thank you team Windows Hawaii. We are not only your customers but your fans and advocates for you.

I had my mom's house done years ago, ( as you can see in the review below). they did an excellent job however they had cracked the wall during installation but fixed it to perfection! Therefore, I decided to use them again.. Had my daughter's house done. This time it was horrible....... Workers seemed rushed on the last day especially since they didn't work a full day on the previous days.. There was 3 windows that were not completely caulked and finished, there was 2 cracked windows, trim on every single window was sloppy, the sliding of most windows was not smooth due to the drilling of the holes which fell on the upper portion of the track, there was yellow foam on our personal stuff outside which we had to scrub off, there was clear silicone left on windows, and there was shavings all left in the tracks and on our carpet, there was so much screws and small plastic knob things left all in our yard. They butchered the house! It was a mess! I was so devastated and in shock. Kirk came over to inspect and he also agreed that it was butchered... They are now replacing 2 cracked windows, installing the wrong sized window which later we discover it's not the wrong size!!, replace trim in EVERY single window, Re-caulk sloppy windows , clean up the leftover foam, replace the alarms back on since we had them re installed !! Also remove all the silicone that was left on windows, and try and fix the sliding on most of the sliding windows! All scheduled on Nov 1.. which I had to take off. It's a real shame because Mario and Kirk are so easy to work with and take pride in their company.. I'm sooo upset and unhappy with these new windows which were soooo expensive!!! No compensation for my time..

Mario replied to our request to evaluate our window replacement, and when he looked at the windows, he pointed out the window manufacturer provided a lifetime warrantee, something we did not know. He could have easily said we needed to replace the windows, but he did the honorable thing and referred us to the original manufacturer to replace. Much appreciated for the cost-savings Mario provided, and when we do need to replace windows, we will use Windows Hawaii.

From inquiry to install Windows Hawaii took such good care of us & our home!! This company is by far the absolute BEST company we have worked with. 1st Mario came -his cool, calm, local vibes personality made us feel like we knew him for years. His expert knowledge of the product, the demo, & clarification of time dates of install gave us all the tools we needed to feel confident in moving forward with choosing Windows Hawaii. We talked over the price - we felt we were getting a great deal compared to the other estimates we were given. Windows Hawaii has better quality products. 2nd Kurt did measurements. He was kind, professional, took some notes & was on his way - super impressed with his efficiency. 3rd- installment JP, Jona, & Koa did ALL the demo, install, & clean up of all 15 windows of various sizes. I am SO IMPRESSED with all of them! From the moment they arrived, all thru the day, & into early evening hours of each of the install days, these guys worked nonstop!! They are sooooo good at what they do! The 3 of them worked together so well. I could tell this is more than a job for them. They are passionate about what they do & take pride in their work as seen in my photos - the windows are flawless. The 3 of them are all very nice when I had questions. They are by far the absolute best crew I have ever had working on my home. The clean up they did at the end of each day, the only way I could tell someone was there was because it was cleaner both inside & outside than how it was when I left it. Love my new windows Loved the whole process Thank you so much!!!!!!!

Back window spring broke gentleman that answered the phone understand they were booked that day and off the 4th all we wanted was assistance / guidance until they could come out and the answer we got was figure it out. Did not offer any kind of suggestion. So we figured it out and We ended up taking out da wire so we could at least secure the window. Now to do da documents so they can fix da window. Hope the customer service is nicer when they come out