Delivered as noted, Installed as specified, quieter than expected!

We have had Windows Hawaii place our windows at three occasions and at all three times, we have been pleased with the service and the quality of the windows.

Outstanding service, Outstanding Product. The entire process working with Mario and Kurt from the sales team, Amanda from the office admin, and especially the install team (Justin, Eric, and Emai) was an absolute blast. Fast, professional, and educational! I know way more than I should about windows. Who knew that quality windows can transform a home into a sanctuary! Thank you team Windows Hawaii. We are not only your customers but your fans and advocates for you.

Windows installed October 2023, it's FEBRUARY 23rd, 2024 and I'M still WAITING. Windows Hawaii has not contacted me to rectify their poor workmanship. I don't think they would be happy if their windows came out this way. Very poor customer service.

Windows Hawaii made good by sending a MUCH better crew out to repair damage done by first crew.  Great work ethic, professional, yet friendly works for me.  Crew kept me informed as to what was going on, cleaning up after themselves.  Both Mario and Kurt did what was in their power to "make things right".  I'm knocking off one star for prior experience but all in all work done by the current install crew is excellent.  Thank you Windows Hawaii!

So I reviewed the work of this company and it was sold to be the PREMIER WINDOW COMPANY WINNING ALL KINDS OF Rewards.  I contracted with them and the install was a DISASTER!!!  I contacted Mario numerous times.   He said they would come out and recall the windows.  That was in October 2023.   I'm still waiting.   Please do not use this company they are not concerned at all about  customer satisfaction.

So I reviewed the work of this company and it was sold to be the PREMIER WINDOW COMPANY WINNING ALL KINDS OF Rewards.  I contracted with them and the install was a DISASTER!!!   The day of install was one guy, and he stated that the install team when was in court one had a baby in the hospital then it was just him, but the next day they would have a full team. He came got one window installed the first day. The second day came, he had another guy they got two more windows installed.    Now mind you I was told it would be a three day install now we are going to the third day. The third day comes the team was supposed to show up at 8 AM. They showed up at 9:15 AM. The guy in charge came to the door and told me that they had not eaten breakfast And that they were going to eat breakfast and they would be back. They came back at 10:15 10:20 AM. This is the third day when all the windows are supposed to be installed. The process was a lot of laughing and carrying on a lot of people just standing around. I told him that I was leaving the island on Saturday and they weren't expecting that so they had to stay and get the job done after I was told it would be a three day install.   You can look at the pictures I posted the caulking around the windows is like a kindergarten did it. The main window in the middle looks horrible. They finished the work in October. We are now in the middle of January and there is no reprieve. I was told they would come out and re-caulk the windows Back in October. I have spoken to Mario several times about the work and he keeps telling me that they're trying to fix the problem with the main window and that's it. He told me that they would come out and re-caulk the windows but there has been nothing done and now we are on January 18. I posted a post previously in December And was told oh please call our customer service line and we will take care of your issues. I have spoken to Mario three times about this issues and nothing has been done. I would never ever ever ever use Windows Hawaii again!!   I'm not sure why I needed to contact the customer service people to get this item resolved since I've been in contact with her main guy Mario who has his pictures all over the Internet with their awards.   Customer service sucks. They should be calling me to resolve the problem if they want to keep their awards. Not impressed at all with this company buyer beware

BEWARE!!!!!!    I certainly would not recommend Windows Hawaii from my experience.   They installed them in August. Suppose to take 3 days only, started Monday They had them done by Friday but would have taken longer if I had not told them I was leaving Saturday.   The workmanship not impressed with.  A lot of damage to inside and outside walls.   Workmanship is poor.  Check the caulking/slash sealing around new windows.    I'm still waiting on the room over my garage to be fixed.   They state they are number 1 not sure how.   During the presentation I was never told about tax credits.  Had to ask about that during tax season.  I definitely would not ever refer them or call them again.      It's bad enough when people look at my window and say what who did your window replacements.   Not a very good advertisement      Also, they do not communicate at all as to when the problem will be resolved.   They were suppose to send someone out to re-do the caulking around the windows.    Not happened yet and it's going to be 2024

I had my windows replaced but not happy with their window crew that showed up to do the work.  Install suppose to be 3 days.   Monday one guy shows up, rest of crew be here Tuesday.     Tuesday, 2 guys, get 2 windows done.   Wednesday crew suppose to show up at 8 AM.  THEY show up at 9:15, Knick in the door and say they haven't eaten breakfast    They are going to eat breakfast then start.   It's now 10:15.   A lot of joking, laughing, standing around.   Damaged my walls , stairs and inside walls.   I'm still waiting on them to fix my large window over my garage.   You would think they would have a molding much like my window molding but NO this is what I get.   I've sent pictures to Mario     He doesn't communicate unless it's time to get paid.   2 stars is generous.  Also, never told about tax credits at all during presentation.    That should be a selling point.   I had to ask about that at tax time.   Still not informative

Great company with great products. Everyone is very nice and professional.

PLEASE TELL YOUR INSTALLERS NOT TO REMOVE OLD WINDOWS WITHOUT MEASURING THE NEW WINDOWS.Your installer removed my old window without checking the new window. I was promised that the right window will arrived in TWO months. It has been FOUR months. I called the office. I have to chased ****** for THREE WEEKS to get an update. ****** said that it will take another TWO months!!! This was after approximately THREE months waiting. Windows Hawaii removed my old window and replaced it with plywood. Technically they damage my house, so I make a claim from my home insurance.I feel no sense of urgency from Windows Hawaii. They lied about the TWO months. It is their fault and my family and I are suffering.Welcoming the New Year with a boarded-up window,***************************

Ordered 10 new large picture windows - highest quality.
Within a few months were installed by Elika and Joey. They were outstanding and did all installation in allotted time and each window installed perfectly. 10 out of 10 in my book.
Highly recommend.
Joe
Kalani Iki Estate
Honolulu

Bought new windows for 3 bedrooms and 2 baths.  I used the coupon from the weekly mailer and got what I thought was an outstanding price.  Went with their top of the line Ali'i extreme because of the features and the warranty.  I enjoyed my experience with the sales rep and the install coordinator.  Both were polite, punctual and willing to answer all my questions.  The install team finished last week and their work was outstanding.  These were 50 year old originals being replaced and we had modified the exterior and interior around them.  The crew was very careful with the install and came up with a trim solution that was simple yet looks great!   I really enjoyed that they cleaned up thoroughly after the first day and after the job...no trash or nail/screws in the yard for me to find in bare feet!   Very happy and would definitely recommend.

Alike and Joey just finished my installation earlier than expected!  They kept me informed of what to expect as the work progressed.  They were pleasant and helpful.  Hard workers too. Love the new windows.

Elika and Joey arrived promptly and quickly got to work once we finished discussing which windows were being replaced. They were very courteous, neat, efficient and each window installation met with my extremely high (bordering on impossible to achieve) standards. They also immaculately cleaned the new windows and the surrounding area. In fact, they cleaned the windows so perfectly that I couldn't tell a window was even there! They made sure to take extra care of our home and left the area cleaner than when they arrived. I would definitely recommend Windows Hawaii, especially Elika and Joey, to family and friends.

I recently had Elika and Joey at my home installing five windows.  They did a very professional job.  They did all the steps a homeowner would want.  They even washed the windows and cleaned up everything before they finished each day.  I think Windows Hawaii is lucky to have such good employees.